Client Services
We Are Here to Help
Our client advisors are on hand for sizing, styling, orders and anything else you need — wherever in the world you are.
Send us a message
Tell us what you need and a client advisor will reply within one business day.
Address
Address: 50 Rideau St., Third Floor, Unit 0329A, Ottawa, ON K1N 9J7, Canada.
Phone
+1 613-563-2222We reply within one business day
Email us
info@fheny.comWe reply within one business day
Personal styling
Speak to a client advisorSizing, fit and styling on any piece
Client services hours
Monday to Saturday, 10am – 9pm · Sunday, 11am – 6pmMessages sent outside these hours are answered the next day
Orders & returns
Track or return an order14-day returns, wherever in the world you areA considered response
Every message is read by a person, not a bot. If your question is about a specific piece, include the name and we will come back with measurements and styling notes.
Worldwide DeliveryTo your door, wherever that is
Uncomplicated ReturnsFourteen days, no explanation needed
Authenticity, AssuredVerified by our specialists before it ships
Personal StylingAn advisor on call for sizing and fit