Frequently Asked Questions

Orders are picked and dispatched within 1–2 business days. Delivery then depends on where you are: typically 3–7 business days within North America, and 7–16 business days for international destinations. You will receive a tracking link as soon as your parcel leaves us. Remote addresses can take a little longer.

Yes — we ship worldwide. Rates for your destination are calculated and shown at checkout before you pay. Any customs duties or import taxes are set by your own country and are payable on delivery.

We can usually change or cancel an order while it is still being prepared. Contact us as soon as possible with your order number — once a parcel has been dispatched it cannot be recalled, but you are welcome to return it.

A tracking link is emailed the moment your parcel is dispatched. You can also see the status of every order in your account under Order History.

Shipping is calculated at checkout for your destination, so you always see the cost before you pay. Complimentary shipping is applied automatically to qualifying orders — you will see it reflected in your cart. Express options are offered where available.

Pieces can be returned or exchanged within 14 days of delivery, provided they are unworn, unwashed and still carry their original tags and packaging. Items marked final sale, and pieces that have been altered, cannot be returned.

Open your account, choose the order, and select the pieces you would like to send back. We will email you instructions. If you checked out as a guest, contact a client advisor with your order number and we will arrange it for you.

Refunds are issued to your original payment method once the return reaches our studio and has been checked, usually within 3–5 business days of arrival. Your bank may take a further few days to show the credit.

Yes. Choose exchange rather than refund when you open the return, and we will hold the replacement size for you where stock allows. If your size has sold out we will refund you instead and let you know.

Every piece is sourced from the house itself or from an authorised partner, and is checked before it ships. We do not sell replicas or unauthorised goods of any kind.

Our size guide carries full conversion charts for clothing, shoes and youth, along with the measurements each size is cut to. Because every house cuts to its own block, always check the measurements shown on the product page first — and a client advisor can advise on a specific piece.

Follow the care label sewn into each garment. As a rule, tailoring and delicate weaves should be professionally dry cleaned, knitwear folded rather than hung, and leather kept away from direct heat and sunlight. Care notes for each piece appear under Fabric & Care on the product page.

Every order arrives in FHENY packaging as standard. If the order is a gift, add a note at checkout and we will omit the invoice and include a handwritten card.

Complimentary alterations are included on full price tailoring. Speak to a client advisor before you order and we will arrange it with your measurements.

We accept all major credit and debit cards, along with the express wallets shown at checkout — Shop Pay, Apple Pay, Google Pay and PayPal, depending on your device and region.

Yes. Payments are processed by Shopify's PCI DSS compliant checkout over an encrypted connection. FHENY never sees or stores your full card number.

Where instalment options are available for your order and region, they appear as a choice at checkout with the terms shown before you confirm.

Your card is charged when the order is placed. If a piece turns out to be unavailable, we refund that line in full and tell you straight away.

No — you can check out as a guest. An account simply makes it easier to track orders, start a return yourself and save the pieces you are considering.

We use your details only to process orders and, if you have asked us to, to send you news of new arrivals. We do not sell your data. Full detail is in our privacy policy.

Choose Forgot password on the login page and we will email you a reset link. If it does not arrive within a few minutes, check your spam folder or contact a client advisor.

Every email carries an unsubscribe link at the foot. You can also manage your preferences from your account, or ask a client advisor to do it for you.